Box Office Manager

Venice, CA
Pacific Resident Theatre is Venice, California’s premiere ensemble theatre located in the heart of the thriving arts district. Founded by actors 30 years ago, PRT remains dedicated to its mission to produce classics, rarely performed plays, and new works by contemporary playwrights.

PRT seeks a person who shares passion for our mission and is interested in growing with the company. The ideal candidate is an energetic, service oriented team player with at least 3 – 5 years experience in a customer service position and/or degree in theater management some familiarity with theater.

Welcome to Pacific Resident Theatre

Hours: Approx 27 hrs./week
Must be available: Thursday – Saturday, 2pm – 8pm, and Sundays vary from 11:30 to 3:30 or 3:30 to 8:00pm plus one other day per week TBD.
Rate of Pay: $17.00/hr. Training provided.
Reports or is accountable to: Administrative Manager

Position Summary:
The Box Office Manager will head a busy ticketing office for four performance spaces housed in an historic building. They will be working in a friendly and supportive environment where their thoughts and ideas are valued. This key position is often the first or main point of contact with our audiences through phones, email, online ticketing, and in person. The Manager sets the tone of patient, high quality customer service and communicates this to patrons, audiences, and staff. The box office operates at varying degrees of intensity throughout the year, depending on the season schedule.

3 – 5 years experience in a customer service position and/or degree in theater management
Love of the performing arts
Natural multi-tasker, who maintains high level of is extremely detail oriented.
Fluent with PC operating systems, Microsoft Office Suite, and Outlook or related email platform
Familiarity with iContact or similar email communications platform, helpful but not required.
Team player willing to pitch in and solve problems to ensure a positive experience for our audiences
Familiarity with Venice and surrounding communities is a plus
Natural collaborator who effectively communicates with our audiences and artistic and administrative staff

Specific Responsibilities:
Primary contact for new and returning patrons, audiences, and season subscribers
Serves as primary staff in the box office and coordinate additional staff, as needed
Enter new shows into ticketing system and keep show information current (dates, cast, review notices, extensions etc.)
Place tickets on discount ticketing sites in conjunction with Administrative Manager
Take show reservations over the phone, receive and respond to email and phone messages
Generate door list, check in patrons before shows, and run nightly box office reports
Manage and order concessions and supplies
Heads up volunteer usher and concessions staff
Interact with social media and marketing staff to keep them apprised of any time or date changes (extensions)
Manage and update database of customers, donors, and subscribers
Process subscriptions and donations
Other related box office duties as assigned
Attend regularly scheduled staff meetings

To apply: email your resume to Business Administrative Manager, Jen Lonsway at or Anna Tison at with Subject Line: Box Office Applicant

Include a brief cover letter telling us why you are the best person for this position. No phone calls please. The position will remain open until filled.